Gender Service Delivery Standards: Tool and Facilitation Guide


Jhpiego’s Gender Service Delivery Standards are a tool to assess and improve the quality of health facilities' provision of gender-sensitive, respectful care. 

These gender standards provide an opportunity for facilities to:

  1. Understand and apply the key components of respectful, gender-sensitive care,
  2. Measure facilities’ progress over time, in a way that allows for comparison across facilities, districts and countries,
  3. Identify performance gaps that need to be reduced or eliminated in service delivery, 
  4. Create action plans for quality improvement,
  5. Recognize and rewards high-performing providers and facilities.

Unlike the traditional format of facility guidelines or assessments, the tool uses a format that allows providers to quickly understand and assess the key elements of gender-sensitive, respectful service delivery, and to identify and address gaps and challenges through training, funding and infrastructure improvements.

Download the Standards and Facilitation Guide

August 2, 2018
Year of publication
Resource types
Programmatic guidance, Tools, Training materials
gender-sensitive care, health facilities, service delivery

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